Furniture being placed on wrong story

[Coltrain]

I am new and am doing my first project.  Unfortunately when I place stairs or furniture on a particular story, I am unable to as it defaults to a different story.

Any ideas as to why

 

[elk]

I have tested but I have been unable to reproduce the issue you are reporting. I was able to add electronics, furniture, stairs, etc; in the story I wanted. I would recommend you to watch the following video tutorial to learn how to use the program: https://www.nchsoftware.com/design/tutorial.html

In case you encountered any issues, you can submit a support ticket using this link: https://www.nch.com.au/support/

[Coltrain]

Thanks for the response, much appreciated.

But I think there is a bug in the programme.  The following is why I say so.

1. I place some furniture on a basement story and it works fine.  I then try others and instead of it being placed in the basement, it appears on the ground floor.
2. The same thing happens with stairs.  I have a set of stairs on basement and ground floor, however I only want on 2 sets of stairs on basement level
3. Also, when I then move to the ground floor and want to start my ground floor, I can only see part of the basement in the 2D view.

When I was trialling the software I couldn't add a basement, but I worked with ground level and first floor.  No issues arose.

Do I need to reload the software and use my Registration code on the new download.  Could that be an option