Blu-Ray Disc isn´t recognized

[M-Burn]

Error when trying to burn a blu-ray disc. Express Burn says: "There seems to be no disc in the drive..." But there is a disc inside, tried several times ejecting disc and insert it again. (blu-ray writer is recognized)

[elk]

Have you been able to burn other discs in the past without issues? Are you trying to copy an existing disc or trying to create a new Blu-ray disc? 

In attempt to fix this issue, please try the steps below:

Uninstall ExpressBurn, then delete 3 folders named "ExpressBurn" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\ExpressBurn\
**C:\Program Files (x86)\NCH Software\ExpressBurn\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\ExpressBurn\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program

Once done, restart your system one more time and register the program using your current registration code.

[M-Burn]

Thanks for the reply!
To answer your questions: Haven´t burnt in the past, because the blu-ray writer is new. Also the program Express Burn (with registration). Trying to create a new Blu-ray disc with data from my hard disk.
I work on a mac, so I didn´t delete the folders you named above, but I deleted the program and reinstalled it. And restartet 2 times as you described.

But still the same. Error saying that there seems to be no disc in the drive...

Any other recommendations?

 

[TECH Support]

In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=ExpressBurn&support