M-Burn Posted January 20, 2020 Share Posted January 20, 2020 Error when trying to burn a blu-ray disc. Express Burn says: "There seems to be no disc in the drive..." But there is a disc inside, tried several times ejecting disc and insert it again. (blu-ray writer is recognized) Link to comment Share on other sites More sharing options...
elk Posted January 20, 2020 Share Posted January 20, 2020 Have you been able to burn other discs in the past without issues? Are you trying to copy an existing disc or trying to create a new Blu-ray disc? In attempt to fix this issue, please try the steps below: Uninstall ExpressBurn, then delete 3 folders named "ExpressBurn" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\ExpressBurn\ **C:\Program Files (x86)\NCH Software\ExpressBurn\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\ExpressBurn\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program Once done, restart your system one more time and register the program using your current registration code. Link to comment Share on other sites More sharing options...
M-Burn Posted January 21, 2020 Author Share Posted January 21, 2020 Thanks for the reply! To answer your questions: Haven´t burnt in the past, because the blu-ray writer is new. Also the program Express Burn (with registration). Trying to create a new Blu-ray disc with data from my hard disk. I work on a mac, so I didn´t delete the folders you named above, but I deleted the program and reinstalled it. And restartet 2 times as you described. But still the same. Error saying that there seems to be no disc in the drive... Any other recommendations? Link to comment Share on other sites More sharing options...
TECH Support Posted January 22, 2020 Share Posted January 22, 2020 In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=ExpressBurn&support Link to comment Share on other sites More sharing options...
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