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Cannot download file from SwiftConverter

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Help please... if you can.  I get the same error message when I am trying to convert DSS or DS2 files to mp3 : CANNOT DOWNLOAD FILE FROM SWIFT CONVERTER. 

It starts to convert just fine, but then it fails and gives me that error message.  I am MACOS.  I know DSS and DS2 are not compatible with MAC but the conversion from DS2 to mp3 worked fine on Monday before I paid for the software. 

When it failed I assumed I should pay for the software (I did) and it still fails to download.

Anyone have advice how to fix this?

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