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Dictation missing

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I have been sent some dictation via IPhone.  The start is missing but the originator has told me it is there when she plays it back herself, any ideas please?  She has re-sent it to me and it is still missing.


Thanks in advance

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Hello Flo59, in this case, you may want to try loading other files from a different sender. if possible with the same format and test if the issue remains.  If the issue happens only with the dictations you get from that one person, it is likely that there is some setting on the audio encoder or format that is causing this abnormal behavior. 

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