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Sound quality not great now

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I have an old version of Express Scribe Pro (v6) but it's been great.  Until lately that is.  I'm not sure if it's something wrong with the software or not but I've tried different sets of headphones to see if the sound is better but it isn't.  It's just on some voices where it seems fuzzy.  I have tried the different noise reductions etc but that doesn't seem to work effectively.  Any ideas?

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