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Express Scribe keeps automatically deleting audio files


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So over the past two months, when I open Express Scribe, my audio files are gone.   This has happened twice now.   They are marked as Untitled.  There is nothing there any more.   I went to Options and set it to keep the audio files indefinitely so that I can delete them myself when I am finished transcribing them.  I tried going to Recover Old File and there is nothing there.  Help, please!  I don't understand why this keeps happening and I do not want to have keep re-uploading my audio files when they are supposed to be in Express Scribe.  Thank you. 

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