ronb Posted January 23, 2019 Share Posted January 23, 2019 I'm a new user of VideoPad and completed my first video. It's about 4 minutes long. Now, when I try to export it - I can't. No error message, but the export does not complete. I'm using Windows 10 and have plenty of horsepower. What can I do? This is not what I expected!! Thanks, RB Link to comment Share on other sites More sharing options...
Miggy Posted January 23, 2019 Share Posted January 23, 2019 You still testing out the trial version? You can only export a limited number of times (at least to certain formats; I only know it applies to .MP4s for sure). However, it should be giving a message that you've exceeded your number of exports and need to obtain a license. Link to comment Share on other sites More sharing options...
ronb Posted January 24, 2019 Author Share Posted January 24, 2019 No. I purchased the software. I can't export in any format. The closest I came was in AVI format. It took 5 hours to export and the file did not work - could not be opened. Link to comment Share on other sites More sharing options...
borate Posted January 24, 2019 Share Posted January 24, 2019 Obviously, something is not kosher. After downloading the latest version from the VP home page, did you register it? Click the FILE menu|REGISTER and input the info provided when you purchased. If no joy, please upload and share your project. Here's how. Someone will test it for you. Link to comment Share on other sites More sharing options...
Miggy Posted January 25, 2019 Share Posted January 25, 2019 On 1/23/2019 at 8:13 PM, ronb said: No. I purchased the software. I can't export in any format. The closest I came was in AVI format. It took 5 hours to export and the file did not work - could not be opened. I thought that would be the case, but wanted to make sure to cover the basics first. Sorry you're having this issue. I would just do as borate suggests, and I hope you get it resolved. Link to comment Share on other sites More sharing options...
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