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I am still have a problem with inaudible recordings so I cannot transcribe.  The transcriptions come to me by MP3.  I am not computer savvy .  

I have used the Express Scribe Professional version 5.35 since 2016 and have never had a problem.  I don't know whether it is a problem with the software or the footpedal. 

Can anyone please help.  It may be that I need an update but when I try to instal it, I get a message saying "Do I really want to to do this.  If so save the old version".  Then I am lost.

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