Recorded video does not have sound. WIN10 ~ Vs 5.1.1

[pg.robinson 0]

Recorded video does not have sound.; why?

 

[TECH Support 0]

1. In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled.
2. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer".
3. Click on the "Open Windows Record Mixer" button to open the Recording Control window.
4. Make sure the correct output is selected. Stereo Mix (or Wave Out Mix) should be the one you select if available. If using another capture device, select the sound device associated with that capture card.
5. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level.
6. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted.

[Marty_S_McFly 0]

I have the same problem with Vs 5.1.1 and didn't change anything after upgrading from version 4.  Uninstalled version 5 and went back to 4 and audio works.  Then reinstalled Vs.5.1.1 and no sound when capturing. Last version that worked was 5.05

[TECH Support 0]

There is a new version, 5.13 please check it and see if that works. You can download the free version from here: https://www.nchsoftware.com/capture/debutsetup.exe

[Marty_S_McFly 0]

Already tried 5.13 and no sound either.  Think i'll stick with 4.09 as that worked best for me.