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Unable to play midi

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So I want to play the score that I made. I wanted to test the software so I integrated the signature six notes from Metallica's nothing else matters. Crescendo was however "unable to play midi"...

The template "dance of the sugar plum fairy" gave the same message after I pressed the play button.

I don't have any midi applications in the background, nor do I have music apps like Spotify or even youtube videos opened.

I tried restarting the application, but this did not resolve the problem...

Please help. I need this program for school.

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In attempt to fix this issue, please try the steps below:

Uninstall Crescendo, then delete 3 folders named "Crescendo" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\\Crescendo
**C:\Program Files (x86)\NCH Software\Crescendo\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\Crescendo\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: http://www.nch.com.au/components/crescendosetup.exe

Once done, restart your system one more time and try to load the MIDI file again.


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