Ivm with way2call modem serial

[Gtheod 0]

Hi all

im using ivm for outbound call with way2call serial modem the problem i m facing is that 

in many outbound calls it disconnects before start dialing, and mark them as answered, what setting do i have to change to avoid this kind of failures.

is there anyone with same modem to share his setting

 

thank u in advance 

george

[Telephony 0]

Hi,

Have you ever been able to dial out using IVM? if not, there is clearly a modem or driver issue. Please review.

Regards, 

[Gtheod 0]

Thank u for ypu reply

my problem is when i import a list for exmaple with 100 telephone numbers 

Some numbers it doesnt even call them 25-30, in log file says "making outbound call..."

"outbound call ...not answered",  "call disconects" within a sec 

i have noticed in that case modem it doesnt even start dialing and disconnects

I can hear it open the telephone line, i can hear the tone and before start dialing it disconnects!!! 

The "solution i found" was to checked from panel the selection to call again 2 times after 30min, and i manage to have less number uncalled 

i cant understand modem behavior!!!

i think it has to do something with my settings

 

 

 

[N_C_H_josh 0]

Please open a support ticket at https://www.nch.com.au/support/index.html. This doesn't sound like something that a user forum will be able to help with.

[Gtheod 0]

thank u for the suggestion

i open a support ticket!!