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Unsuccessful at downloading latest version


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I purchased Express Scribe Professional in 2017 for my Mac and it downloaded the version 5.56 Intel.  It is outdated and won't give me float options on the VIEW menu.  I tried to upgrade online, but it keeps giving me the same version.  I downloaded the same CD onto a PC and it downloaded the latest version (6.something) and had all the bells and whistles.  I'm in another forum and many told me their Macs were utilizing the newer versions, so I can't figure out what's happening with mine.  Any thoughts? 

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