mec 0 Posted March 20, 2018 Report Share Posted March 20, 2018 Express Scribe Pro. The welcome message plays, my earphones are working and plugged in, my foot pedal works but I am getting no sound from audio files. It was working earlier this morning. I have changed no settings. Can anyone help? Quote Link to post Share on other sites
Telephony 0 Posted March 20, 2018 Report Share Posted March 20, 2018 Hi, From the bottom left corner of the software window, move the Volume bar all the way to the right and re test. If it fails go to Options → Playback menu → Sound Device → select your current default playback device and click OK. IF it fails, load some other audio file to confirm the file is not the issue or load the same file on a different player to confirm you have audio. Regards, Quote Link to post Share on other sites
mec 0 Posted March 21, 2018 Author Report Share Posted March 21, 2018 I'd done all that but couldn't understand why it was only the audio files as everything else was playing. Strangely it seems to working again today. Thanks for your help though. Quote Link to post Share on other sites
Sheryl T 0 Posted October 15, 2019 Report Share Posted October 15, 2019 I'm having the same problem. I can hear the MP3 file on my Mac, but I have no sound in the Express Scribe software. I've used this same Mac laptop and software oodles of times with MP3s with no issues with sound. I'm dumfounded. Quote Link to post Share on other sites
LDS 0 Posted October 30, 2019 Report Share Posted October 30, 2019 Same issue. I used my Express Scribe with no issue last week now today- no volume. Other things play without issue. I used Express Scribe on my Mac for years without issue but since trying w/ Windows I've had this issue a couple of times. Reboot! ? Quote Link to post Share on other sites
LDS 0 Posted October 30, 2019 Report Share Posted October 30, 2019 On 3/20/2018 at 8:17 AM, Telephony said: Hi, From the bottom left corner of the software window, move the Volume bar all the way to the right and re test. If it fails go to Options → Playback menu → Sound Device → select your current default playback device and click OK. IF it fails, load some other audio file to confirm the file is not the issue or load the same file on a different player to confirm you have audio. Regards, This didn't help. Quote Link to post Share on other sites
LDS 0 Posted October 30, 2019 Report Share Posted October 30, 2019 (edited) Guys! I got it! There was a little 'channel' box that popped open to the right. Never had it on my Mac, didn't know what it was or why the settings are relevant...still don't, but when I clicked on the number box the sound came on. ??? This will not allow me to insert a screen clip of it. Never mind... after going away and starting the audio over upon my return, again... it does not work. What the what??? Edited October 30, 2019 by LDS Quote Link to post Share on other sites
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