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Click Charts slow and not responsive

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I purchased Clickcharts to layout a database I am creating for my website.  

It is painfully slow and unresponsive when zooming in/out, scrolling up/down or left/right. If I do a fast scroll in ended up at row 2300 and if I do a medium scroll the workspace just disappears. This is a very poorly coded product.

Is this an inherent flaw with the software or the way it is setup on my machine?

I tried contacting Customer Support a number of weeks ago and have received no response.

Can I export the diagram to another software program?

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