Default Deposit Account + Link Default Accounts

[Stevie Mcgee]

Dear Members - Assistance required please . 17th February 2018. 

I've successfully used Express Accounts 4.98 for nearly 4 years on an old Windows XP Desktop. For the fear of loosing data our business upgraded to new licensed versions 5.24 on Laptop and Business Desktop. Both new versions run off Windows 10 Pro. A backup and restore was used when the new desktop was taken into use.

Since the upgrade to new version 5.24 the following problems occur: 

1) When a new Invoice is processed and the "Record" button is selected and entered, a window appears to request " Please select the account for Payment". This is under the Heading "DEPOSIT ACCOUNT. In the previous version this was automatically populated. The option is also in place to open a new Deposit Account.

2) When checking the Linking of Default Accounts, these are all seem to be in order. 

3) When Invoice is processed , the income statement (Sales) is not updated. The journal indicates blanc column which is then populated with the sales account no 4110.

This corrects the position , but defeats the object of having an automated program. Trail Balance also not correct. Please advise if you can assist Stevie McGee

 

[Chris75]

Hi Stevie,  based on what you described it seems that the cart of accounts is not set properly and that is the reason why you keep on getting the message to select the accounts for payment and that the transactions are not showing up properly.  You may want to go to the chart of accounts and confirm all the accounts are set up and linked properly to reflect the transactions when you create invoices and payments.  

[timn64]

Hi Stevie

Did you find a solution for this, I too am having this exact problem.  It is only selecting an account but when processing lots of orders it adds an extra click and select each time and I keep forgetting to do it until prompted!

Tim

[Stevie Mcgee]

Hi timn64 and Chris75.

Could not find any solution to the three stated queries.

Version 5.24 seems to have a bug. "When a new Invoice is processed and the "Record" button is selected and entered, a window appears to request " Please select the account for Payment". Was not able to resolve issue and can remember also seeing this being posted by another member.

I battled along with system until financial Year end as at 28th Feb 2018. Once all year end adjustments were made, the my old outdated computer and 5.24  on new computer was dumped and terminated. Backup of 4.98 and restore to 5.24 version did not work.

1) Then started from scratch by downloading fresh 5.24 wef the beginning of March 2018 which worked with the security code as it was downloaded within the 6 month time limit. Also set up new accounts to my liking as old system had too many dormant accounts.  

2) Saved all Debtors and Creditors of old system in CSV format and uploaded into new computer.

3) To get all balances of Debtors recorded on new system, Sales tax free Invoices were done for all customers. Some journal adjustments were required to General sales and Unbalanced Suspense account.

4) To get Creditors updated on new system, their opening balances were also recorded on new system. NB NB . 1 - 4 not recommended for inexperienced bookkeeper!!

After all this effort, the problem still exists and I still manually select Bank Account ........ Looking forward to updated version.

Another irritating feature of 5.24 is that when a Creditor payment is made, a screen box pops up which requests the following:  "Would you like to view all unprinted cheques now?" "View cheque List." I always have to select "Cancel". In this modern day and age 99% of payments are electronic trough bank account or otherwise paid in cash. I hope this will also be resolved with future updates. If anyone out there have a solution please be so kind to share and assist.

After all I still love the program.

Stevie McGee 

http://nch.invisionzone.com/profile/71584-stevie-mcgee/

 

 

[Cactyys Totem]

What is the Default Link Account used for when setting up accounts in the Chart of Accounts?

 

[Chris75]

Hello Stevie Mcgee, currently the program does not have an option to set a predefined account for Deposit account, so on every invoice you would need to select which is the deposit account you wish to link this invoice to.

Cactyys Totem, you can use different accounts to link to others on the chart of accounts, it all depends the type of account  you are creating and the accounting practices in your are.