Accounts Receivable

[Chilana]

I am a new user and was not part of the setup of Express in our company but we have been using the program since 2014.  On the balance sheet my accounts payable balances are incorrect, if I open a spesifik account it only gives details until 08/03/2017, from there on none of the invoices or payments received reflect in the account.  Does any one know why this is happening and how I can fix this?

[Chris75]

Hello Chilana, I know this may be a silly question but have you confirm if there are any filters in the report or details you are pulling? Express Accounts usually have filters for dates and this may be why you cannot see the rest of the transactions you have recorded.  In the event you have further issues you may want to consider contacting NCH Software support team directly for further assistance. 

[Chilana]

Yes, it does this dispite of the filters.  If I go delete a payment received and re-enter it, then only does the payment show.  I can go back and delete all the invoices and payments received, but I was hoping there was an easier way.