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Lag in playback

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Hello, I'm having a problem with playback in Express Scribe (ES). I recently bought a new computer. When I use ES on my new computer, there's a lag of 1-3 seconds before playback begins. It occurs regardless of what controls I'm using -- foot pedal, hotkeys, or clicking the ES "play" button directly with my mouse. It does NOT occur if I stop playback and then start it immediately; only if I pause for at least a couple seconds. The same thing happens with rewind and fast forward. I did not have this problem on my old computer. I've tried reinstalling ES several times, as well as updating Windows and restarting my computer, etc. Nothing has helped so far. Any suggestions would be greatly appreciated!

Thank you,


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23 hours ago, TECH Support said:

In specific case we will need more information, please open a support ticket here: http://www.nch.com.au/support/supportcontact.html?software=Scribe&support

Thank you, I already have a support ticket open. I was just hoping that posting on this forum might get some responses from other people who've actually had this same problem and fixed it.

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  • 2 months later...

Moriah, Did you ever find a solution to this problem?  I'm having the same issue and have been for weeks.  I thought it was the pedal and so I've since ordered two new pedals, but I'm realizing now it's the software.  I've opened a ticket, but I don't have Platinum Support and so I have no idea how long it will be before I receive any support on this issue.  I'd love to hear if your issue was solved!

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  • 3 months later...
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  • 9 months later...

I know this is an old topic, but since this seems to be an ongoing problem -- I'm still having it -- and it has not been officially addressed here, I thought I'd share what I learned. 

The lag occurred using two different transcription programs and on several different computers. After tweaking settings, closing programs, upgrading RAM and using a new, faster machine, I finally started doing some serious research.  I eventually found this explanation and possible fix (link below).

Okay, so the fix mentioned didn't actually work for me; however, it did cause me to realize that it's my headset that's the common denominator. This particular headset causes a 1- to 3-second lag whenever I attempt to initiate the audio.  If I change to my speakers or a different headset, it doesn't happen.

Maybe the fix will work for you, but if not, maybe you can switch output devices and find success there.  But at the very least (at least in my case) the mystery is solved. It was quite frustrating!

Fixing latency and delays in Windows audio output

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  • 2 months later...

I have the exact same problem. I just purchased a new computer with Realtek audio. I didn't have this issue on my old computer either. It seems like I only have this problem when using headphones, not through the speakers.

Does anybody have any updates? I was thinking maybe bluetooth headphones could bypass the issue, or USB, instead of through the sound card. 

Edited by rolanbrou
Was missing some information
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