Moriah Posted January 11, 2018 Share Posted January 11, 2018 Hello, I'm having a problem with playback in Express Scribe (ES). I recently bought a new computer. When I use ES on my new computer, there's a lag of 1-3 seconds before playback begins. It occurs regardless of what controls I'm using -- foot pedal, hotkeys, or clicking the ES "play" button directly with my mouse. It does NOT occur if I stop playback and then start it immediately; only if I pause for at least a couple seconds. The same thing happens with rewind and fast forward. I did not have this problem on my old computer. I've tried reinstalling ES several times, as well as updating Windows and restarting my computer, etc. Nothing has helped so far. Any suggestions would be greatly appreciated! Thank you, -Moriah Link to comment Share on other sites More sharing options...
Jsalgado Posted January 12, 2018 Share Posted January 12, 2018 In specific case we will need more information, please open a support ticket here: http://www.nch.com.au/support/supportcontact.html?software=Scribe&support Link to comment Share on other sites More sharing options...
Moriah Posted January 13, 2018 Author Share Posted January 13, 2018 23 hours ago, TECH Support said: In specific case we will need more information, please open a support ticket here: http://www.nch.com.au/support/supportcontact.html?software=Scribe&support Thank you, I already have a support ticket open. I was just hoping that posting on this forum might get some responses from other people who've actually had this same problem and fixed it. Link to comment Share on other sites More sharing options...
Shayleen Posted March 26, 2018 Share Posted March 26, 2018 Moriah, Did you ever find a solution to this problem? I'm having the same issue and have been for weeks. I thought it was the pedal and so I've since ordered two new pedals, but I'm realizing now it's the software. I've opened a ticket, but I don't have Platinum Support and so I have no idea how long it will be before I receive any support on this issue. I'd love to hear if your issue was solved! Link to comment Share on other sites More sharing options...
JES Posted July 5, 2018 Share Posted July 5, 2018 We have two computers here that are also having this issue. Has this been resolved? Link to comment Share on other sites More sharing options...
rskbug Posted September 9, 2019 Share Posted September 9, 2019 I'm facing the same issue of lag. When I click the play button/rewind/ or any other there is a 2-3 second lag before the button works. I did not experience it on my old laptop but I just recently purchased a new laptop and I am facing this issue on the new one. Link to comment Share on other sites More sharing options...
rskbug Posted September 9, 2019 Share Posted September 9, 2019 (edited) I just solved my problem. Goto Options > Playback > under Rewind and Fast forward, I changed the rewind step (ms) to 300. This seems to have solved the issue for now. Update: The problem came back again. Edited September 9, 2019 by rskbug Link to comment Share on other sites More sharing options...
Cindy Smith Posted June 28, 2020 Share Posted June 28, 2020 I know this is an old topic, but since this seems to be an ongoing problem -- I'm still having it -- and it has not been officially addressed here, I thought I'd share what I learned. The lag occurred using two different transcription programs and on several different computers. After tweaking settings, closing programs, upgrading RAM and using a new, faster machine, I finally started doing some serious research. I eventually found this explanation and possible fix (link below). Okay, so the fix mentioned didn't actually work for me; however, it did cause me to realize that it's my headset that's the common denominator. This particular headset causes a 1- to 3-second lag whenever I attempt to initiate the audio. If I change to my speakers or a different headset, it doesn't happen. Maybe the fix will work for you, but if not, maybe you can switch output devices and find success there. But at the very least (at least in my case) the mystery is solved. It was quite frustrating! Fixing latency and delays in Windows audio output Link to comment Share on other sites More sharing options...
rolanbrou Posted September 20, 2020 Share Posted September 20, 2020 (edited) I have the exact same problem. I just purchased a new computer with Realtek audio. I didn't have this issue on my old computer either. It seems like I only have this problem when using headphones, not through the speakers. Does anybody have any updates? I was thinking maybe bluetooth headphones could bypass the issue, or USB, instead of through the sound card. Edited September 20, 2020 by rolanbrou Was missing some information Link to comment Share on other sites More sharing options...
rolanbrou Posted September 21, 2020 Share Posted September 21, 2020 I followed these steps, and the problem appears to be completely solved. https://neosmart.net/wiki/fix-realtek-audio-delay-lag/ Link to comment Share on other sites More sharing options...
DannR Posted September 21, 2020 Share Posted September 21, 2020 NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/ Link to comment Share on other sites More sharing options...
Shauna Posted February 16, 2021 Share Posted February 16, 2021 I'm having this problem too! I purchased a new PC over a year ago, so I don't think it's that, I ordered a new pedal, that made no difference and I've updated ES to the latest version and it's still doing it. It starts off fine but after about 20 minutes of typing that's when the lag starts and the more I try and type, the worse it gets :-( Just wondering if anyone eventually got a fix for this problem? It's very frustrating when you're used to being able to transcribe quite freely without any problem. Link to comment Share on other sites More sharing options...
Shauna Posted February 16, 2021 Share Posted February 16, 2021 On 9/21/2020 at 5:55 PM, rolanbrou said: I followed these steps, and the problem appears to be completely solved. https://neosmart.net/wiki/fix-realtek-audio-delay-lag/ Is the problem still solved? Thinking of trying what you've suggested but don't want to mess up my PC as it's fairly new. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now