Jump to content

cannot get vrs to work


hosedragger

Recommended Posts

Im reluctant to even post here as this seems to be a rarely posted subject on this forum.

 

I just purchased vrs recording for my win10 64 bit computer. Once it installed it recorded 2 phone calls and now absolutely nothing. All forms of recording voice other than this work.

Link to comment
Share on other sites

Please try the steps below in order to fix the issue:

-If you are using Voice Activated Record and the recording does not stop after a message is finished, trying increasing the "Voice Active Detect Level".

-If you do not see the black VU meters moving on the main screen of VRS you might need to manually select your sound record device. Go to Settings -> Options -> Channels -> Properties and select the Record Device (sound card) to use for the channel from the pull down list and click ok.

-If you see the VU meters moving on the main screen of VRS but it still does not start recording check your Record Start/Stop settings for the channel. To access these settings go to Settings -> Options -> Channels Tab -> Properties -> Start/Stop Properties Tab. Make sure the 'Voice Activated Recording' button is selected and adjust the 'Detect Time' and 'Detect Level' as necessary for your application.

-If you are using Voice Activated Recording and recording never starts, chops off the ends or stops early, reduce the "Voice Active Detect Level". If it is very low (-24dB or lower) then you may have a record volume problem.

 

***If the problem continues, please open a support ticket at supportnch@nchsoftware.com

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...