IP camera recording

[ecc83 0]

Debut shows my ugly mug fine on the internal camera but when I set it to record my IP camera in my garden it comes back with 'Cannot Connect'.

This is not due to my putting in the URL wrongly because I tried simply typing '192.168.1.226 and it would not have it. I have copied and pasted the URL from the browser (IE 11) but no joy.

'Technical Support' is only given AFTER you buy the software! Well, 'Pig in a Poke'! I am struggling to find software that will record my camera so I am hardly likely to buy each one in turn to get support?

[clemenzina 0]

6 hours ago, ecc83 said:

'Technical Support' is only given AFTER you buy the software! Well, 'Pig in a Poke'! I am struggling to find software that will record my camera so I am hardly likely to buy each one in turn to get support?

I don't think that's true.  If you fill in the support form you'll see a drop-down to select your purchase status:

"Have you purchased" = "No - Not Yet but Willing To"

You may not go to the front of the queue but I'm pretty confident you'll get a response.

BTW, I do know someone who successfully records a cam in her garden with Debut.

[N_C_H_josh 0]

We provide support to anyone who has a question or problem, whether they've purchased our software, are using a free/trial version, or are have presales questions. If you open a ticket at http://www.nch.com.au/support/index.html, you'll receive a reply.