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Cheque number error in software it seems.


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I have just recently started using the EA software for our accounts since my mother passed away who did our accounts previously.

Due to being half way through the year I was entering old accounts payable and Paid accounts into the software. I came to pay off the previous Accounts payable but it said that the Cheque number I was entering was already in use <_<

I went to the cheque list and there was about 10 cheques that were on the list that should not be cheques and when you go to the payment method it was listed as CASH.

I voided these cheques and it then said cheque number 211 (which is where is should be again). I then did another cash payment and now it says Cheque number 212 -_-<_<

Now when I go to cheque list it says that all the cheques are void, the 211 is not on the list and I cannot issue a cheque under the number 211 which is the cheque that has already been paid in 2016 on our books. 

PLEASE HELP ME !! I am struggling to work out how to sort this out, is this a glitch in the system or something as cash/Debit card transactions should not be causing the cheques numbers to increase.

Thank you in advance.
Richard

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NCH Software doesn't support accounting issues, only technical issues with the program.

You can review the check, and other transactions', numbering by going to Options > Accounting.
The number that appears on the right side of the list is the next number the used, double-click it to change it.

When looking for the check 211, go to View > Checks... and set all of the filters above to "All".

If this doesn't help, you should enter a detailed support ticket at http://www.nch.com.au/support/supportcontact.html

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I changed the number but it still was going up when I was logging payments as Debit card, I deleted the software and started again but its doing it again :@
I have just had to change the number to 1 and then when i start to log cheques on the system I will just change it to the number I need and then back again when finished to prevent issues.

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