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Rich Text Format not working


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I'm trying to create a Rich Text shortcut and cannot get it to retain the formatting. I have tried several times using XXSIG, XXSIG1, and so on.

It has bold, italic and font size showing in the Expansion area, so I know it's a Rich Text shortcut. However, when I apply the shortcut which inserts the body portion, all I get is regular text. This is for an mail signature and I have tested it in a gmail window using Chrome and Word.

Am I missing a setting somewhere to apply this correctly?

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