Jump to content

Sound not working after upgrade


Recommended Posts

After upgrading to V5.01, there is no sound on previous vpj files created.  When opening the project files, the following error displays "One or more sound clips on your sequence is still processing.  You will not hear these clips until processing finishes."  However the processing never ends.  I can hear the audio clip in the "clip preview" but when I play a "sequence preview" or a "preview" there is no sound just the error message.  If I start a new project and save it, everything works fine.   One suggestion was to clear the cache files but that did not correct the error.  I would appreciate any suggestions to resolve the problem?

Link to post
Share on other sites

Please try clear the cache. 

Open VideoPad without loading anything. Select Options > Disk > Clear Unused Cache Files.

Edit: Sorry didn't read you already tried clearing the cache.

What's the operating system are you using? And what was the error message?

 

Link to post
Share on other sites

Could you please make sure the cache files are cleared? Please have a look at the cache folder(C:\Users\[User Name]\AppData\Local\Temp\VideoPadCache) and clear it if anything there. Note that VideoPadCache might not exist if there is no cache - that's fine.

 

Link to post
Share on other sites

Can you upload the project and its files to a server, so someone can examine it?

In Videopad, click the FILE menu.  Save a portable project.  Zip it if large and upload to Google Drive, Microsoft OneDrive or the like and post a public link here.

Link to post
Share on other sites
6 hours ago, borate said:

Can you upload the project and its files to a server, so someone can examine it?

In Videopad, click the FILE menu.  Save a portable project.  Zip it if large and upload to Google Drive, Microsoft OneDrive or the like and post a public link here.

@borate Thanks :)

@vpolonski Yes, please upload the project files as Borate said and we'll take a look. 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...