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Any way to reporting on unallocated payments

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Hi, I am relatively new to express accounts. I am trying to work out is there a way to report on unallocated payments. I have tried to no avail to find a way to do this. The example is: I have a customer who has no outstanding invoices that pays an amount which is applied to their account (but not to an invoice). My bank account balance alter along with accounts receivable, but there is no income found for any income report. I can understand that, but is there a way to report on amounts in credit. I can source the information from customers report which shows negative values. Can anyone think of any other way to do what I need. Any advice appreciated

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