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Converting .docx to .jpg

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When I try to choose a .docx document for conversion, it is grayed out. What does that mean, and how can I fix it?

Could you provide more details for the following to assist your query?

Operating system and Version number of Operating systemr: ?

Application Name:?

Application Version number:?

Have you purchased the application or trying a trial version:?

Steps to reproduce the issue:?

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