ssss Posted June 9, 2016 Share Posted June 9, 2016 I have been using VideoPad on Mac for a year and a half now. I have version 4.23. I have been able to save & export projects, & with whatever problems I had with exporting videos, I could resolve issues fairly quickly, until today. Once I click create, the video won't export & instead it has a red "Failed" message in the window. From now on, no matter what project or files I use, it won't even try to create my finished video file. I even tried to restart the program as well as the computer. I'm thinking about upgrading to a new version, but I can't pay for a new version now, & if I switch to a trial version, I'm afraid I'll lose my paid features. What could I do? Link to comment Share on other sites More sharing options...
ssss Posted June 9, 2016 Author Share Posted June 9, 2016 I just downloaded the latest version, & this still happens. NCH, it would really help if there was a message to explain WHY it failed. Link to comment Share on other sites More sharing options...
macfly Posted June 10, 2016 Share Posted June 10, 2016 Hi ssss, May I know the OSX version and Mac model/year? Could you record the entire process (e.g. using a screen recording app like Debut http://www.nchsoftware.com/capture or QuickTime Player) and upload the video to Dropbox or anywhere I could get it? Thanks Link to comment Share on other sites More sharing options...
ssss Posted June 10, 2016 Author Share Posted June 10, 2016 iMac (27-inch, Mid 2011) OS X El Capitan 10.11.4 I previously recorded a gif of me attempting to export the file. Sorry if it's too small to see any text. https://www.dropbox.com/s/4vzeu2hx62zlony/Jun-09-2016%2017-12-12.gif?dl=0 Link to comment Share on other sites More sharing options...
ssss Posted June 10, 2016 Author Share Posted June 10, 2016 For some reason, it seems to work when I click "Export Portable Video". Link to comment Share on other sites More sharing options...
macfly Posted June 10, 2016 Share Posted June 10, 2016 Are you using the latest version 4.46 from the NCH website, or version 4.41 from the Mac App Store? Link to comment Share on other sites More sharing options...
ssss Posted June 11, 2016 Author Share Posted June 11, 2016 The NCH website. I always use the NCH website's version. Link to comment Share on other sites More sharing options...
macfly Posted June 13, 2016 Share Posted June 13, 2016 Please check your inbox. I sent a link for a diagnostic version Link to comment Share on other sites More sharing options...
ssss Posted June 19, 2016 Author Share Posted June 19, 2016 Please check your inbox. I sent a link for a diagnostic version Hi, macfly. I couldn't download the file. This site can’t be reached dl.dropboxus...04’s server DNS address could not be found. Link to comment Share on other sites More sharing options...
macfly Posted June 22, 2016 Share Posted June 22, 2016 Maybe Dropbox was down? Link to comment Share on other sites More sharing options...
macfly Posted June 22, 2016 Share Posted June 22, 2016 You can also try the beta version Link to comment Share on other sites More sharing options...
ssss Posted June 22, 2016 Author Share Posted June 22, 2016 Sorry for the delays in response. I have been doing various projects that I didn't have much time to troubleshoot. Apparently, I must have clicked the wrong link. But I managed to download the other version. The debugged version has similar problems. By saving to a portable video, the video output settings are scaled extremely high. I tried toggling constant frame rates and adjusting the FPS, but it only works when I use the "portable" option. Link to comment Share on other sites More sharing options...
ssss Posted June 27, 2016 Author Share Posted June 27, 2016 Hello? Link to comment Share on other sites More sharing options...
ssss Posted July 6, 2016 Author Share Posted July 6, 2016 Gee, thanks for the help! Link to comment Share on other sites More sharing options...
macfly Posted July 12, 2016 Share Posted July 12, 2016 Please try the latest beta version Link to comment Share on other sites More sharing options...
Tim Atkin Posted May 19, 2017 Share Posted May 19, 2017 Downloaded this yesterday and paid for it. I'm getting the same a lot of the time and it's so bloody frustrating. No explanation just "failed" Link to comment Share on other sites More sharing options...
Nationalsolo Posted May 19, 2017 Share Posted May 19, 2017 Hi This thread is almost12 months old and a lot has changed with VP since then. It would be better to start a new thread. :-) Nat Link to comment Share on other sites More sharing options...
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