Debut no longer records video when Screen Capture recording

[BillyCB]

I tried the trial and it made flawless screen capture video's. The video looked and sounded exactly as was presented on my PC. I even got great mic quality audio. It still looked amazing when I uploaded the recorded video's to websites. I then bought your product and was still able to make great Screen Capture video's. My current version is 'Debut Professional v 3.01'. My OS is Windows 10.

 

I recorded a video yesterday. I changed no settings. Turned off my computer. I woke up this morning and the Debut software no longer captures any video, but still captures audio. I reinstalled Debut and still had the same issue. Right after, Windows 10 updated. My CPU is rather new and the new update made my entire PC laggy, so I completely restored my CPU to it's original, out of the box state. I then reinstalled Debut. The program still does not capture video anymore. I get that great audio quality, but no video.

 

(In your FAQ section you mention how Debut may not show video in media players due to Frame Rate settings. I used 30 & 60 FPS during the trial and right after I bought your software for testing. I was able to get video + audio in all my tests. This isn't a Frame Rate issue. This has nothing to do with my current problem.)

 

How did Debut just suddenly no longer record video? I'm kind of baffled at this. It worked great. What happened? Any solutions/suggestions would be appreciated.

[Chris75]

Hello, Is this issue happening with any recordings you do, meaning if you select the option to select an specific window or if you are selecting a portion of the screen to be recorded? The difference is that if you have selected to record an specific window and that window is no longer open then the program may not record anything. The audio would record because the program picks what plays through speakers or what comes through the Microphone. You may want to try selecting a different window to record, or select the option to record a portion of the screen.

[BillyCB]

All settings result in no video being recorded. When I reinstalled both times I tried using the default, full desktop, and I set the frame of the screen as well. Also before the default settings recorded. Now nothing records video.

[Chris75]

It will be better for you to contact NCH Software support team directly for better support.

[BillyCB]

It will be better for you to contact NCH Software support team directly for better support.

I did this before I posted this thread.

 

Anyone else have advice/suggestions?

[malco714]

same here

one day i had video the next just sound even the ones i had already recorded and watched and now just sound

[malco714]

good luck with support never heard from them...

[AndyH63]

Was this ever resolved....the same thing is happening to me & I didn't just purchase the software to listen to the audio....I could have done that on my voice recorder I already have:(

[stratocat99]

I use windows 10 and after the last update not only did Debut stop working for video, but 'Print Screen' will leave any video windows blank. But ripping from Hulu, while no video gets captured, the on screen info prompts do. 
I updated my graphic drivers (nVidia 740GT) and it started working again. I closed the app and opened it again a few hours later and nothing. 
The same happens with OBS or Screen Print. 
So this is not a Debut issue. It is a Windows 10 issue.  I am considering rolling back 3 weeks, as that config did allow it to work. 
If anyone else has any new info, I'd like to know.