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Playing MP4 files on ExpressScribe

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When I load MP4 files into ExpressScribe, they are on the slowest speed imaginable. I put the speed control at maximum 300 and it does not do anything. The file sounds normal when I play it on my computer, but not through ExpressScribe. Is this file format (MP4) incompatible?


I appreciate anyone's input on this. Thank you!!

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