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I love VideoPad, but update prices are ridiculous


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First off let me just say: I purchased and have been happily using VideoPad 3.79. I really like the program, and I'm glad there's a relatively cheap, powerful alternative to the big-name programs out there.

 

As I've used it, naturally I've found a few bugs. I tried submitting a bug report today, and I got this message:

jjR1UCo.png

 

Great! There's a new version! So I (thankfully) backed up my old installation as the installer told me to, and installed the new version only to find that my license key is not compatible. Okay... I'll just upgrade...

y5pyJz7.png

 

This is the upgrade price. WOW.

I'm a programmer and software developer myself, and I know it takes money to make programs like this, but it's 2015, and we live in the age of free updates. I'm pretty understanding, but this is almost as much as I originally paid for the software.

 

That's ridiculous. So I guess I have a couple grievances.

 

1. The message after you submit a bug report prompting you to upgrade is incredibly misleading. It makes it sound like there is no charge for upgrading, and users could accidentally upgrade without making a backup only to find that their license key is incompatible.

 

2. The upgrade price is ludicrously high. I think the average user (myself included) would be willing to pay anywhere from $0 to $20 for an upgrade, if the original software cost $70. $20 is even stretching it a little.

 

3. I might be okay with dropping $50 on an upgrade if I knew what was new or fixed. There appears to be no official changelog anywhere. What's new? Which bugs have been fixed? Has the bug I wanted to report been fixed? Who knows.

 

 

Sorry for the rant, but this "upgrade price" will cause me to not upgrade for a very, very, very long time. Why should I upgrade when it costs an arm and a leg and I don't even know what's changed? I could be paying for a minor update for all I know.

I have been recommending VideoPad to my friends, but I might not anymore.

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Hi,

 

I've posted a release note for each new release:

 

http://nch.invisionz...-v410-released/

http://nch.invisionz...8-release-note/

http://nch.invisionz...2312-405-is-up/

http://nch.invisionz...d-400-released/

http://nch.invisionz...d-389-released/

 

Please note that the version number isn't continue because it also increased for different platforms and languages.

 

You can also try out the latest release see if the bugs you found are fixed. We offer free upgrade to people whom reported and helped us identify bugs in VideoPad.

 

Best regards,

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I replied to your PM.

 

c_major, thank you for showing me the release notes. I searched for them myself, but couldn't find them. One of the places I looked and expected to find them was the VideoPad page on your website. It'd be nice if there was a dedicated changelog or release notes section there.

There are some good new features in those versions, but the price still seems steep to me, especially since my version is only 9 months old.

 

I'll try out the latest release and see if the bug I found is fixed, and then I'll follow up with you.

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  • 3 months later...

I replied to your PM.

 

c_major, thank you for showing me the release notes. I searched for them myself, but couldn't find them. One of the places I looked and expected to find them was the VideoPad page on your website. It'd be nice if there was a dedicated changelog or release notes section there.

There are some good new features in those versions, but the price still seems steep to me, especially since my version is only 9 months old.

 

 

I agree with the need for a changelog. Just now upgraded to 4.21 (squeaked in within the 3-month time limit on free upgrades) but can't determine what new features it contains. The list of upgrade versions in a previous message in this thread is out of date, rendering it useless in this current situation.

 

BTW - I had suggested some changes that were incorporated into 4.11 and benefited from one free upgrade (after purchasing one upgrade). Kudos for that program, but I agree that the conventional upgrade price is unrealistically high. Contrast the upgrade prices for VP with a file manager called XYplorer which sells a lifetime licence. Now *that's* a pricing scheme to aspire to!

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