detox Posted June 16, 2015 Share Posted June 16, 2015 Does anyone know how to use silver support. I paid for it and NCH provides no way to contact them and they bounce everything I send them. Obviously poor customer support after paying for customer support. Link to comment Share on other sites More sharing options...
clemenzina Posted June 17, 2015 Share Posted June 17, 2015 The link to NCH Support is at the top of this forum This is it: http://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
detox Posted June 24, 2015 Author Share Posted June 24, 2015 Clemwenzina how is that helpful? As I already said I used that link which asks if you are a platinum subscriber; If not you send them a normal emal via their template which they never reply to. Do you have an answer or are you just posting google search results? Link to comment Share on other sites More sharing options...
detox Posted June 25, 2015 Author Share Posted June 25, 2015 Josh, I've sent you email for the support I've paid through through both my email which i've register when I BOUGHT your product and BOUGHT silver support. With my email, which I obviously am not listing in a public forum. What is your normal procedure when someone buys your product then pays extra for silver support? As far as I can see it's not even to send any instructions then ignore subsequent emails. After stating this in the NCH facebook I suppose I embarrassed someone from NCH to respond, they gave me a number to call of: 303-557-0211 Funnily enough after calling that 10 times and having the supplied access code denied I still cant talk to anyone. Why was I given a number to call and an access code that doest work? As I said these answers don't line up to any reality give me your email and ill contact you directly for further details Link to comment Share on other sites More sharing options...
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