borate Posted March 14, 2015 Share Posted March 14, 2015 Download these small files and load into 4.0. Do you see video? Problem solved, files removed. Link to comment Share on other sites More sharing options...
c_major Posted March 14, 2015 Share Posted March 14, 2015 Both files worked for me, preview and export. How about other files? Link to comment Share on other sites More sharing options...
borate Posted March 14, 2015 Author Share Posted March 14, 2015 Thanks for checking those files, which prompted me to try a "repair reinstall." No change. Then a PROGRAMS & FEATURES uninstall | reboot | fresh install was tested. Solved. Win 7. Link to comment Share on other sites More sharing options...
c_major Posted March 17, 2015 Share Posted March 17, 2015 Thanks for the help from Borate. We now know this issue is caused by the left over cache files from the old versions. To fix the problem you need to clear the cache: Restart VideoPad without open any file/project. Click on Options->Disk->Clear Unused Cache Files. Best regards. Link to comment Share on other sites More sharing options...
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