Guest Greg Pasquariello Posted February 19, 2006 Share Posted February 19, 2006 I'm evaluating and would love to use this software, but transfers are not working with Vonage US. I see this is a recurring problem. Does anyone have transfers working with Vonage? If so, how can I make it work? Incoming calls are answered correctly, transfers play a ringtone, but the transfer never occurs. IVM eventually disconnects. Thanks for any help! Link to comment Share on other sites More sharing options...
canigliajeff Posted February 19, 2006 Share Posted February 19, 2006 I'm evaluating and would love to use this software, but transfers are not working with Vonage US. I see this is a recurring problem. Does anyone have transfers working with Vonage? If so, how can I make it work? Incoming calls are answered correctly, transfers play a ringtone, but the transfer never occurs. IVM eventually disconnects. Thanks for any help! <{POST_SNAPBACK}> I did get the transfer working with vonage after finding the correct keys to dial. VONAGE shows on the website to dial #90 then the number then # this is correct for a blind transfer but for a warm transfer you have to dial #91 then the number with no # at the end. I also had to add a extra "!" at the end if the call was rejected for the fact if the call is rejected the IVM dials !, which then should disconnect the transfer and switch back to the call but what it does with VONAGE is it puts it in a 3way call which is bad. If you put !!, in the call rejection box this will get rid of this problem by putting the call in 3way and right away taking it out of 3way and back to the caller. Below are the settings I have which have worked with out a problem. To transfer a blind call !,#90 (Number) # Confirmed or answer Detect Transfer !,#91 (Number) Leave this box Blank If the call is accepted dial Leave this box blank If the call is rejected dial !!, Link to comment Share on other sites More sharing options...
Guest Greg Pasquariello Posted February 19, 2006 Share Posted February 19, 2006 It always tries a blind transfer when the attendant answers and the user presses a key. I have it set up correctly (!, #90, number, #) but no joy. 15:17:31 Incoming SIP call 15:17:37 Line 1 17203396763@63.77.214.17 [Answered] 15:17:37 Answering call... 15:17:37 Answered line [1 "Line 1"] call number [26] cid [17203396763@63.77.214.17] did[sip:17202213916@sphone.vopr.vonage.net] drn[0 (0ms)] 15:17:37 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Sample Start.wav 15:17:38 Caller pressed key [1] 15:17:38 Command - Transfer 15:17:38 Voip Blind Transfer To: xxx-xxx-xxxx 15:17:38 Play system prompt: Ringing 15:17:38 Transferring sip call to: xxx-xxx-xxxx 15:17:43 Play system prompt: Ringing 15:17:47 Play system prompt: Ringing 15:17:51 Play system prompt: Ringing 15:17:56 Play system prompt: Ringing 15:18:00 Play system prompt: Ringing 15:18:04 Play system prompt: Ringing 15:18:06 Error call attempt timed-out. 15:18:06 The server is not replying. 15:18:06 Call has disconnected 15:18:06 Call disconnected Link to comment Share on other sites More sharing options...
Guest Guest Posted February 19, 2006 Share Posted February 19, 2006 I cannot call out either... wonder if the two things are related? Is there a port I need to open? 15:23:33 Making outbound call to xxx-xxx-xxxx 15:23:33 Initiated sip call to: xxx-xxx-xxxx 15:24:00 Error call attempt timed-out. 15:24:00 The server is not replying. 15:24:00 Call has disconnected 15:24:00 Outbound call xxx-xxx-xxxx not answered 15:24:00 Call disconnected Link to comment Share on other sites More sharing options...
carlblum Posted March 14, 2006 Share Posted March 14, 2006 I used !,#90 and then a # after the number. When I call in, I follow my prompts, I can hear the ringing from the system, but as soon as the other phone answers, the call is disconnected..... Any Help? Link to comment Share on other sites More sharing options...
PHONEGUY Posted March 15, 2006 Share Posted March 15, 2006 I'm evaluating and would love to use this software, but transfers are not working with Vonage US. I see this is a recurring problem. Does anyone have transfers working with Vonage? If so, how can I make it work? Incoming calls are answered correctly, transfers play a ringtone, but the transfer never occurs. IVM eventually disconnects. Thanks for any help! <{POST_SNAPBACK}> You need a centrex line functionality to do a transfer - I don't believe any IP based service can provide this. You can test by answering a call from a handset - then do a hookflash - If you don't get a dialtone it cant be done Link to comment Share on other sites More sharing options...
carlblum Posted March 18, 2006 Share Posted March 18, 2006 You need a centrex line functionality to do a transfer - I don't believe any IP based service can provide this. You can test by answering a call from a handset - then do a hookflash - If you don't get a dialtone it cant be done <{POST_SNAPBACK}> I downloaded the Vonage Softphone (SFTWARE ONLY) and THAT software allows you to transfer with ease. teh Answering Attendant software lack something in the programing to allow for a transer using thier system. I have written XTEN and asked for help, but I have not recieved a reply Link to comment Share on other sites More sharing options...
tokio69 Posted October 11, 2006 Share Posted October 11, 2006 Anybody who knows what the transfercode is for an asterisk based provider PBX? My provider puts my callers "onhold" after the last step of the OGM I think the command that IVS sends is the same that my providers PBX needs to put a line onhold. Where exactly do you put thouse #90 or #91 in IVM? And where do you put the ! ! in? Thanx for replying. Link to comment Share on other sites More sharing options...
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