Cannot get any response from NCH regarding Debut issues

[dmehling 0]

I know this is not the place to post such a message, but I am doing it because I cannot get anyone from NCH to respond to my emails. I am needing to get a refund for Debut, which is a good program, but just doesn't work for my situation. I sent two messages to them requesting a refund, and never received any response, and now I have had the product for more than 30 days and I'm not eligible for a refund. I have used several products by NCH which I really like, but I am losing faith in this company because they are unresponsive, and I will probably not use any more of their products unless I can get a response. I am just hoping that someone from NCH will see this message and respond to me.

[mafox 0]

My experience as been quite different; it involves using a TV as the monitor. I have had many e-mails attempting to find a solution to my problem. Although not yet fixed t has been passed to the developers, who hopefully, will find a solution.

[martyson 0]

You can call your credit card company.

[N_C_H_josh 0]

I'll address this offline, but no, contacting your credit card company is not the right approach. We offer a no questions asked refund policy, and the 30 day limit isn't written in stone. Submit your request at http://www.nch.com.au/support/supportcontact.html