amorgwrites Posted November 21, 2014 Share Posted November 21, 2014 Hi there, I'm running Express Scribe 5.70 on a Macbook with OS X Mavericks 10.9.5 I bought the pro version of ES so that I could upload .mov files. But when I play back .mov files only ONE channel of the audio is reproduced. The other is completely silent. The multi channel display show both channels ticked and their volumes up full. It makes no difference if I opt for 'Default Playback Service' OR 'Built In Output' as the Sound Device in Preference, or if I change the setting for Volume auto-adjust. I need both channels because this is a Skype recording and the voice of my interviewee is on the channel that is not playing back. I know this is not the fault of the file itself, because when I play it using QuickTime Player 10.3 BOTH channels are crystal clear. So far I've paid 34 AUS$ to buy the Pro version of ES. I'm loathe to spend another $33 on 3 email consultancy sessions. As far as I'm concerned, I've been sold a product that doesn't work and by all the basic rules of intended use etc, this is totally unacceptable. Please can someone from NCH contact me to either help me solve this problem or arrange for a refund. Many thanks, Andy. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now