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No color in any video colors (playback)


wbogard
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I bought a brand new DELL 8700 computer in May and am running OS 8.1. I also have the latest version of Express Scribe v5.69 but for ANY video file format I load and play it won't be play in color, just black-and-white.

 

Has anybody else run into this problem and if so (or if not) does anybody recommend what I should do to get the files to play in color?

 

I have not set the computer up with any other settings than factory.

 

Help.

 

Thank you.

 

-David Bogard

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