dmokaren Posted June 13, 2014 Share Posted June 13, 2014 I was applying a partial payment to an invoice and somehow marked the invoice as fully paid. I can't figure out how to undo the full payment to be able to apply the partial. I know there's some way to undo, but I can't seem to find it. TIA, for any help! Thanks. Link to comment Share on other sites More sharing options...
dounik Posted June 16, 2014 Share Posted June 16, 2014 How do I correct an incorrect customer payment entry? You can either delete an incorrect payment entry or edit it from the Payments window. From the View menu, select Payments Select the incorrect payment Click the Delete or Edit button on the toolbar. If you edit the payment, enter the correct information, then click the Record button If you delete the payment, create a new payment with the correct information [*]Close the Payments window Link to comment Share on other sites More sharing options...
positively Posted January 25, 2015 Share Posted January 25, 2015 I'm adding onto this thread, because I had the same problem. I deleted the 2 partial payments (one of which was incorrect), but now the invoice says it's paid and won't let me re-enter a payment. I've tried recalculating customer balances, but it still doesn't affect the "Paid" flag. Link to comment Share on other sites More sharing options...
porrascarlos80 Posted June 22, 2016 Share Posted June 22, 2016 I applied the payment to incorrect invoice, I wanted to undo this but I was not sure where to do it, so I went to journal, selected the records and deleted it. Customer statement still shows the payment there , several duplicates actually , how to correct this , any idea? thx! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now