mudgey 0 Posted May 21, 2014 Report Share Posted May 21, 2014 Hello, I am running Debut on a retina Macbook Pro with Maverick OS, I can not get Debut to access the screen for screen capture. All I get is a black screen, can anybody help please? Apart from Firefox and Debut, there are no other applications running. Thanks in advance Quote Link to post Share on other sites
cvpbear 0 Posted June 5, 2014 Report Share Posted June 5, 2014 I am suddenly having the same issue on a paid professional version - was fine a few days ago. Quote Link to post Share on other sites
N_C_H_josh 0 Posted June 5, 2014 Report Share Posted June 5, 2014 PM sent Quote Link to post Share on other sites
fdcap9835 0 Posted June 15, 2014 Report Share Posted June 15, 2014 I'm having the same issue. Running the paid version on a MacBook Pro and OSX. The program worked fine for the first few videos, now I just get a black screen. Can't snapshot or record desktop. Quote Link to post Share on other sites
squireofwirral 0 Posted February 13, 2015 Report Share Posted February 13, 2015 Sorry to go back to an old topic, but I also have the registered version and it records just a black screen (a minute's worth of recording comes to about 900 kb but I get sound no problem and there is no preview in the box, so all is done from hot keys. It has worked fine previously so any thoughts would be appreciated. Quote Link to post Share on other sites
John K 0 Posted September 6, 2015 Report Share Posted September 6, 2015 In the last day or so, I've noticed that I get a black screen instead of the screen cap when I record from Explorer, Chrome and Firefox. I did get a successful recording of my desktop. I'm on Win 7. I note that the Help talks about disabling "video acceleration" or "overlay video" but it doesn't provide any further advice. I downloaded the latest Debut version today but it didn't help. In fact I just tried recording this screen (Firefox) and it came out black. Is this a new thing, what am I doing wrong? Quote Link to post Share on other sites
haightdays 0 Posted September 7, 2015 Report Share Posted September 7, 2015 Hi all. I want to buy this screen capture software but I'm getting exactly the same problem as John K. Interestingly, I installed the Microsoft Expression sceen capture software and the same thing happens. https://youtu.be/8GmZ6YdlWKk Cheers, Bruce. Quote Link to post Share on other sites
John K 0 Posted September 7, 2015 Report Share Posted September 7, 2015 Good to know I'm not alone Bruce. John Quote Link to post Share on other sites
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