Black Screen Recordings

[mudgey 0]

Hello,

 

I am running Debut on a retina Macbook Pro with Maverick OS, I can not get Debut to access the screen for screen capture. All I get is a black screen, can anybody help please? Apart from Firefox and Debut, there are no other applications running.

 

Thanks in advance

[cvpbear 0]

I am suddenly having the same issue on a paid professional version - was fine a few days ago.

[N_C_H_josh 0]

PM sent

[fdcap9835 0]

I'm having the same issue. Running the paid version on a MacBook Pro and OSX. The program worked fine for the first few videos, now I just get a black screen. Can't snapshot or record desktop.

[squireofwirral 0]

Sorry to go back to an old topic, but I also have the registered version and it records just a black screen (a minute's worth of recording comes to about 900 kb but I get sound no problem and there is no preview in the box, so all is done from hot keys. It has worked fine previously so any thoughts would be appreciated.

[John K 0]

In the last day or so, I've noticed that I get a black screen instead of the screen cap when I record from Explorer, Chrome and Firefox. I did get a successful recording of my desktop. I'm on Win 7. I note that the Help talks about disabling "video acceleration" or "overlay video" but it doesn't provide any further advice. I downloaded the latest Debut version today but it didn't help. In fact I just tried recording this screen (Firefox) and it came out black.

 

Is this a new thing, what am I doing wrong?

[haightdays 0]

Hi all. I want to buy this screen capture software but I'm getting exactly the same problem as John K. Interestingly, I installed the Microsoft Expression sceen capture software and the same thing happens.

 

https://youtu.be/8GmZ6YdlWKk

 

Cheers, Bruce.

[John K 0]

Good to know I'm not alone Bruce.

 

John