Invoices view Vs Unpaid Accounts Report

[sallyb34]

I have a bit of a problem, when I look at the invoices list I can see that all have a status of paid bar 1 which has a partial payment - as far as I am aware this is correct. However when I run the unpaid account report it show that a number of customers have a balance on their account, so I have an unpaid amount of 1,480.00

 

I am stuck, I do not know how to correct this or investigate it further.

 

I did check in the journal and could not see any problems, my invoices matched the payment that had been received.

 

Can anyone help please

 

Many thanks

Sandra

[Windburn]

Hi Sandra,

 

Not sure what version you are using or if it makes a difference,( I have stuck with V4.51)

 

Go to View - Customers then find the customer that has the incorrect balance, double click the customer, in the next screen select the INFO tab then click the "recalculate balance" button.

 

Good luck

Windburn

[porrascarlos80]

Thank you!

 

I have version 4.82 and that button , is not there, but, there is a button called, search invoices, and did click it once, found no invoice, closed the application, entered tried again, and again, and finally I got a message saying, express has recalculated and now , balance seems to be correct showing 0! . thank you once again!