58mm receipt printing off page

[jayshiyani]

I have a 58mm thermal printer, when selecting small receipt and 58mm from drop down the receipt prints out but is cutting off on the right hand side changed margins but no luck still cuts off value... Please help!! I purchased this printer as coppers said its compatible.. Had I know I wouldn't have... Please help

 

Thanks in advance.

 

Regards

 

Jay

[Guest N C H_TM]

Hi jayshiyani, I've sent a message to the developers to see if there might be a bug when printing to 58mm.

[apstewart]

Does it work if you reduce the side margin to zero?

[apstewart]

Sorry, I didn't read carefully enough. You've already tried changing the margins.

 

I'll check into this deeper...

[apstewart]

This is a bug, and it has been fixed for the next release, which should appear in a few days.

[Sidecutter]

I'm using Copper 1.28 which is the latest current release, and having this exact same problem. Even adjusting sizes, margins, and having the printer reduce the printout size to 75% doesn't help, it still comes out with part of it cut off. I'm using a Citizen CMP-20 printer, brand new.