Problem licensing under Windows 7 with multiple users

[mike.greene]

We are experiencing a problem getting Express Scribe to work correctly in a computer lab. The software will work fine for the users profile under which you install the software, but comes up as "unlicensed" for any other user that logs in. We've been switched from individual licenses to an enterprise license but still have the same results. What do we have to do to make this software work in a Window 7 / domain / profile / lab environment?

[Guest N C H_TM]

Please contact Express Scribe support at http://www.nch.com.au/support/supportcontact.html?software=Scribe

[mike.greene]

We've tried that for two semesters now. Is this a different level of support than what we've been dealing with?

[AltoUSA]

Hello,

 

The reason this happens is because the NCH Software licensing is by user/computer not just computer. Each user would need to have his/her own license. Unless you have previously purchased a volume license, in which case you would register each user account with said registration code.

 

Regards,

 

AltoUSA

[mike.greene]

We have enough licenses to cover each participant in the class. We have the "enterprise" license. The problem is that students don't have administrative rights on a machine nor are their profiles (Windows 7) retained on the machine, Short of a generic logon (which doesn't work for other reasons) is there an answer?

 

I understand how the licensing works, it's just that in a computer lab / teaching environment this is not practical.