bryan4134 Posted July 29, 2013 Share Posted July 29, 2013 A peculiar problem.... How can my bank account (on the balance sheet report) differ from the bank account report generated through 'reports' - I should add that my receivables (per balance sheet report) differs by the same amount from the actual receivables report. I have narrowed the problem down to a specific date. On May 30th everything balances (checking account and receivables). There are NO entries in the journal on May 31st and yet the reports as at May 31st show the out of balance situation described above. If I drill down from the balance sheet entry to the journal entries and then manually calculate the balance, it differs from the amount shown at the top level on the balance sheet report. Any suggestions gratefully received - it is driving me crazy! Thanks, Bryan Link to comment Share on other sites More sharing options...
bryan4134 Posted August 16, 2013 Author Share Posted August 16, 2013 Finally had reply from support team. It is apparently an untraceable bug in Version 4.6. Recommended upgrade to 4.7 to clear the issue, which it does. That's the good news. The bad news is I had to pay upgrade fee in order to get rid of the bug. Not great customer relations methinks!! Link to comment Share on other sites More sharing options...
djakober Posted August 16, 2013 Share Posted August 16, 2013 You should not have paid an upgrade fee. We even have a formal policy where if you report a legitimate impactive bug you get a free upgrade. I will turn our support manager onto this link to get you an upgrade refund. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Guest N_C_H_Rob Posted August 16, 2013 Share Posted August 16, 2013 Hi Bryan, I've contacted at the email you were using in our support system about the refund. Link to comment Share on other sites More sharing options...
bryan4134 Posted August 16, 2013 Author Share Posted August 16, 2013 Thanks Rob - I have replied to you via email. Bryan Link to comment Share on other sites More sharing options...
g7lfc Posted December 28, 2013 Share Posted December 28, 2013 I also have this problem, but it's Saturday and I need to get the accounts done this weekend. I've got no chance but to pay for the upgrade. Can I get a refund of the upgrade fee please. Have screen dumps to prove the problem. Link to comment Share on other sites More sharing options...
Guest N C H_TM Posted December 30, 2013 Share Posted December 30, 2013 g7lfc, please contact our support team at http://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts Link to comment Share on other sites More sharing options...
Camangolf Posted January 5, 2014 Share Posted January 5, 2014 Similar problem, also values involving thousands in Excel format reports are not included in sum command results. I have referred to support team. Camangolf Link to comment Share on other sites More sharing options...
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