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Poor evaluation results - better hardware choice?


MDCHERN

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I have been evaluating IVM for simplistic outbound autodialing. I am using a Zoom PCI internal modem that was provided with another telephony product that we have been using. The evaluation result has been poor. I have instances of the message starting too soon, of "no answer" result occurring even tho I have answered the test call quickly, etc.

 

Our plan was to actually use IVM with the Way2Call 4-port USB telephony device, not the Zoom modem. Can we expect better results with the Way2Call device? Right now both NCH and Way2Call want us to purchase their products, then hope that support can actually help us make this work.

 

Does anyone have positive real world experience with the Way2Call & IVM bundle?

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