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no OGMs in outbound choice list

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I am trying to evaluate IVM for outbound calling, to replace another piece of software we are currently using. When I try to set up an outbound call there is nothing in the dropdown lists for "OGM to start with" items. I have three OGMs that appear in OGM Manager and are playable from within OGM Manager. This seems like a really basic issue, but am unable to get support directly without purchasing a product that isn't giving me a lot of confidence on failing something this basic.

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