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Express Accounts 4.58 crashes in OS 10.7.4


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Express Accounts 4.58 for Mac is crashing everything I hit the Preferences icon. I restarted my Mac and still have the same problem. Was looking if there was any pref file in Libraries to detele but nothing. Any ideas what to do?

 

 

I reinstalled the program but the problem remains. Any suggestions?

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Guest romer-n-c-h

Express Accounts 4.58 for Mac is crashing everything I hit the Preferences icon. I restarted my Mac and still have the same problem. Was looking if there was any pref file in Libraries to detele but nothing. Any ideas what to do?

 

 

We are sorry for the inconvenience, but we have a fix for the issue you have mentioned with Express Invoice and Mountain Lion (10.8)

We have had multiple reports of this issue and have been redeveloping and testing a new version which is now available for release here:

 

http://www.nch.com.au/components/invoicemac.zip (For express invoice)

http://www.nch.com.au/components/accountsmaci.zip (For Express invoice)

 

 

 

Please download this newest version as it has a fix for the crashing/freezing problems that were being experienced.

Again, sorry for any inconveniences this may have cause, and thank you both for your patience and bringing this to our attention. Customer input is a major factor in finding issues like this and being able to attend to them quickly.

 

 

Dave Romer

NCH Software Technical/Customer Support and QA Lead

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I got an email this morning from Jessica with a link for a new download which I did and still have the same issue. My OS is 10.7.4 not 10.8 though. I'll try again in case there were some updates done between this morning and this afternoon. Anything else I can do internally? Anything else I can trash and not loose the 20 invoices I've made so far?

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Dave,

 

Did the reinstall and still the same issue! THis is the error code. Not sure if this helps but here's the Mac Crash Report:

 

Process: ExpressAccounts [3493]

Path: /Applications/ExpressAccounts.app/Contents/MacOS/ExpressAccounts

Identifier: com.nchsoftware.expressaccounts

Version: 4.58 (4.58)

Code Type: X86 (Native)

Parent Process: launchd [156]

 

Date/Time: 2012-09-06 14:59:06.914 -0400

OS Version: Mac OS X 10.7.4 (11E53)

Report Version: 9

 

Interval Since Last Report: 194753 sec

Crashes Since Last Report: 1

Per-App Interval Since Last Report: 149256 sec

Per-App Crashes Since Last Report: 4

Anonymous UUID: 532C0A9B-8B7F-4DAB-B09D-37FC121242AB

 

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

 

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010

 

VM Regions Near 0x10:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/ExpressAccounts.app/Contents/MacOS/ExpressAccounts

__TEXT 0000000000001000-0000000000283000 [ 2568K] r-x/rwx SM=COW /Applications/ExpressAccounts.app/Contents/MacOS/ExpressAccounts

 

Application Specific Information:

objc[3493]: garbage collection is OFF

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.nchsoftware.expressaccounts 0x00044445 GetLocalHostPrivateIP(unsigned char*) + 347

1 com.nchsoftware.expressaccounts 0x001c01c9 LIPGetLocalHostIPPrivate(char*) + 17

2 com.nchsoftware.expressaccounts 0x001c01b5 LNetRoutingGetPrivateAddress(char*) + 49

3 com.nchsoftware.expressaccounts 0x001c0450 LWebRoutingGetPrivateAddress(char*) + 58

4 com.nchsoftware.expressaccounts 0x001be22f LWebRoutingPage::InitHyperLinks() + 41

5 com.nchsoftware.expressaccounts 0x001be418 LWebRoutingPage::UpdateUI() + 328

6 com.nchsoftware.expressaccounts 0x001be67b LWebRoutingPage::InitDialog() + 527

7 com.nchsoftware.expressaccounts 0x000469f2 LPropertySheet::InitDialog() + 172

8 com.nchsoftware.expressaccounts 0x00036232 LWindow::_Run() + 152

9 com.nchsoftware.expressaccounts 0x00009326 LDialog::_Run() + 26

10 com.nchsoftware.expressaccounts 0x00047001 LPropertySheet::Open(OpaqueWindowPtr*, char const*) + 833

11 com.nchsoftware.expressaccounts 0x0009e3d0 SetDlg(LProfile&, OpaqueWindowPtr*, int, unsigned long) + 1394

12 com.nchsoftware.expressaccounts 0x00089c60 MainDialog::CmSettings(unsigned long) + 54

13 com.nchsoftware.expressaccounts 0x00090055 MainDialog::CmSettings() + 25

14 com.nchsoftware.expressaccounts 0x0002b45e LMainWindow::appEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 668

15 com.apple.HIToolbox 0x9890cdec _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

16 com.apple.HIToolbox 0x987884f3 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602

17 com.apple.HIToolbox 0x98787970 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482

18 com.apple.HIToolbox 0x9879c755 SendEventToEventTarget + 76

19 com.apple.HIToolbox 0x9890d2b0 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 482

20 com.apple.HIToolbox 0x9890d31a SendMenuCommandWithContextAndModifiers + 70

21 com.apple.HIToolbox 0x98978b61 SendMenuItemSelectedEvent + 275

22 com.apple.HIToolbox 0x987d8f2d _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 129

23 com.apple.HIToolbox 0x98969a60 _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 608

24 com.apple.HIToolbox 0x98969b5b MenuSelect + 178

25 com.apple.HIToolbox 0x98910e35 HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 89

26 com.apple.HIToolbox 0x98910dd2 HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 158

27 com.apple.HIToolbox 0x98788b3f HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 163

28 com.apple.HIToolbox 0x9890cdec _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

29 com.apple.HIToolbox 0x987884f3 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602

30 com.apple.HIToolbox 0x98787970 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482

31 com.apple.HIToolbox 0x9879c755 SendEventToEventTarget + 76

32 com.apple.HIToolbox 0x9879cf0b _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 1969

33 com.apple.HIToolbox 0x987889ae _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813

34 com.apple.HIToolbox 0x98787970 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482

35 com.apple.HIToolbox 0x9879c755 SendEventToEventTarget + 76

36 com.apple.HIToolbox 0x9890cc38 ToolboxEventDispatcher + 82

37 com.apple.HIToolbox 0x9890cd67 RunApplicationEventLoop + 236

38 com.nchsoftware.expressaccounts 0x0002bf41 LMainWindow::Run() + 169

39 com.nchsoftware.expressaccounts 0x00008a75 main + 383

40 com.nchsoftware.expressaccounts 0x0000805a _start + 216

41 com.nchsoftware.expressaccounts 0x00007f81 start + 41

 

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x9458b90a kevent + 10

1 libdispatch.dylib 0x90284e10 _dispatch_mgr_invoke + 969

2 libdispatch.dylib 0x9028385f _dispatch_mgr_thread + 53

 

Thread 2:

0 libsystem_kernel.dylib 0x9458ab5e __select_nocancel + 10

1 libsystem_kernel.dylib 0x94589af6 select + 89

2 com.nchsoftware.expressaccounts 0x001b1785 LPipeListener::ThreadFunction() + 371

3 com.nchsoftware.expressaccounts 0x0001e440 LThread::ThreadCallback(void*) + 52

4 libsystem_c.dylib 0x957c5ed9 _pthread_start + 335

5 libsystem_c.dylib 0x957c96de thread_start + 34

 

Thread 3:

0 libsystem_kernel.dylib 0x9458b02e __workq_kernreturn + 10

1 libsystem_c.dylib 0x957c7ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x957c96fe start_wqthread + 30

 

Thread 4:

0 libsystem_kernel.dylib 0x9458b02e __workq_kernreturn + 10

1 libsystem_c.dylib 0x957c7ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x957c96fe start_wqthread + 30

 

Thread 5:

0 libsystem_kernel.dylib 0x9458b02e __workq_kernreturn + 10

1 libsystem_c.dylib 0x957c7ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x957c96fe start_wqthread + 30

 

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x00000000 ecx: 0x08e7f420 edx: 0x000000ce

edi: 0x00cce200 esi: 0x00cce6cc ebp: 0xbfff4ee8 esp: 0xbfff4d90

ss: 0x00000023 efl: 0x00010282 eip: 0x00044445 cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

cr2: 0x00000010

Logical CPU: 0

 

Binary Images:

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0x3fb1000 - 0x3fb3fff com.apple.CarbonSpellChecker (3.0 - 3.0) <3AC9AC2E-3D50-398E-871C-5CA23BDA3DE6> /System/Library/CoreServices/CarbonSpellChecker.bundle/Contents/MacOS/CarbonSpellChecker

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0x6123000 - 0x6123ff3 +cl_kernels (??? - ???) <05B7F8F2-A8CE-4761-AB18-32AD02528B37> cl_kernels

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0x8fea6000 - 0x8fed8aa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld

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0x901ce000 - 0x901ebff3 com.apple.openscripting (1.3.3 - ???) <33713C0B-B7D5-37AA-87DB-2727FDCC8007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

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0x90292000 - 0x903a1fff com.apple.DesktopServices (1.6.3 - 1.6.3) <18CAAA9E-7065-3FF7-ACFE-CDB60E5426A2> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

0x903a2000 - 0x903bafff com.apple.frameworks.preferencepanes (15.0 - 15.0) <A8CE15CF-2539-318A-910C-8789D45FFD69> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes

0x9045e000 - 0x9053fff7 com.apple.DiscRecording (6.0.4 - 6040.4.1) <08BADDAD-FA79-3872-9387-EEE2A9FAA2F0> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording

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0x905b9000 - 0x90602ff7 libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x9060a000 - 0x90950fff com.apple.MediaToolbox (1.0 - 705.78) <E6990E4A-B562-3051-86A6-B39E040BF766> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox

0x90995000 - 0x90aa5fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib

0x90aa6000 - 0x90b7eff6 com.apple.QuickLookUIFramework (3.2 - 500.16) <1598FDEB-8F90-3D42-AAA1-CD227F3C16BF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI

0x90b7f000 - 0x90e89ff3 com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x90f67000 - 0x9104aff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib

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0x911da000 - 0x911dbfff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib

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0x93652000 - 0x93685fef libtidy.A.dylib (??? - ???) <E962D8EC-6B9D-35B7-B586-F07D92302ADD> /usr/lib/libtidy.A.dylib

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0x996cd000 - 0x997deff7 libJP2.dylib (??? - ???) <845C74F4-1074-3983-945F-EB669538CAA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x99803000 - 0x99805ff7 libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib

0x99806000 - 0x99847ff9 libcurl.4.dylib (7.0.0 - compatibility 7.0.0) <9FD420FB-7984-3A07-8914-BB19E687D38B> /usr/lib/libcurl.4.dylib

0x99848000 - 0x998d2ffb com.apple.SearchKit (1.4.0 - 1.4.0) <CF074082-64AB-3A1F-831E-582DF1667827> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x998d3000 - 0x99960fe7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <F2A8BBA3-6431-3CED-8CD3-0953410B6F96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x99975000 - 0x999b7ff7 com.apple.CoreMedia (1.0 - 705.78) <D88AC852-8844-3B73-81C8-DF605F00AB40> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x999b8000 - 0x999d8ff7 com.apple.RemoteViewServices (1.4 - 44.1) <1F831750-1E77-3013-B1A6-0DF528623790> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices

0x999d9000 - 0x99b3bffb com.apple.QuartzCore (1.7 - 270.4) <6BC84C60-1003-3008-ABE4-779EF7B4F524> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x99b7d000 - 0x99b84ffd com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x99b85000 - 0x99b88fff com.apple.AppleSystemInfo (1.0 - 1) <D2F60873-ECB1-30A8-A02E-E772F969116E> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo

0x99b89000 - 0x99b9efff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x99b9f000 - 0x99d97ff7 com.apple.CoreData (104.1 - 358.14) <C1730963-F75D-3338-B65F-D50235538B28> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x99d98000 - 0x99d9bffd libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

0x99d9c000 - 0x99e73ff3 com.apple.avfoundation (2.0 - 180.40) <B906D052-D92D-3D35-BF59-F6D0AE692EC2> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x99e74000 - 0x99e7dfff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib

0x99e7e000 - 0x99e80ffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x99e81000 - 0x99e81fff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x99e82000 - 0x99f52ffb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x99fab000 - 0x99fcdffe com.apple.framework.familycontrols (3.0 - 300) <5BCCDDC2-AFAC-3290-AEEF-23B2664CA11F> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

0x99fce000 - 0x99fd8ff2 com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

0x9a674000 - 0x9a675fff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent

0x9a676000 - 0x9a766ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib

0x9a767000 - 0x9ade2fe5 com.apple.CoreAUC (6.16.11 - 6.16.11) <E52E2D54-138B-3F44-AA2C-309FB876DF6A> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x9ade3000 - 0x9ade3fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

0x9ade4000 - 0x9ae0dfff com.apple.shortcut (2.1 - 2.1) <D56F5E5E-A41F-36D1-ACD5-42EA7910B20F> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

0x9b072000 - 0x9b0b2ff7 com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

0x9b0b3000 - 0x9b193fff com.apple.backup.framework (1.3.3 - 1.3.3) <AAE44D28-DA18-326B-BC3D-C37D50DD5DAC> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x9bf19000 - 0x9bf94ffb com.apple.ApplicationServices.ATS (317.11.0 - ???) <42238C8B-C93F-3369-A500-EC0F10EB2C80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x9bf95000 - 0x9bf95fff com.apple.Carbon (153 - 153) <A75A970B-6D82-3451-8D3E-05B1A130ABDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x9bf96000 - 0x9bff4fff com.apple.coreui (1.2.2 - 165.10) <C6B099D6-7F02-3971-99B9-E415308959CF> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x9bff5000 - 0x9bff9ffa libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib

0x9c03f000 - 0x9c96959b com.apple.CoreGraphics (1.600.0 - ???) <62026E0C-E30F-3FF0-B0F6-6A2D270B20BF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x9c96a000 - 0x9c990ffb com.apple.quartzfilters (1.7.0 - 1.7.0) <9C8F1F3D-D570-3F5C-9B31-5B5B82161CDE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters

0x9c994000 - 0x9c9caff7 com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x9c9cb000 - 0x9c9dbff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib

0x9c9dc000 - 0x9c9dcffe libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib

0x9c9dd000 - 0x9cac5fff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <1841196F-68B5-309F-8ED1-6714B1DFEC83> /usr/lib/libxml2.2.dylib

0x9cac6000 - 0x9cacafff libGIF.dylib (??? - ???) <A6F1ACAE-7B9B-3B3F-A54A-ED4004EA1D85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x9cb87000 - 0x9cbe2ff3 com.apple.Symbolication (1.3 - 91) <4D12D2EC-5010-3958-A205-9A67E972C76A> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication

0x9cc17000 - 0x9cc22ffc com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

0x9cc23000 - 0x9cc31fff com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x9cc32000 - 0x9ccf2ffb com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x9ccf3000 - 0x9ccf9ffd com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore

0x9cdd1000 - 0x9cdd8ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib

0x9cdd9000 - 0x9cdf5ffc libPng.dylib (??? - ???) <75F41C08-E187-354C-8115-79387F57FC2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x9ce03000 - 0x9ce54ff9 com.apple.QuickLookFramework (3.2 - 500.16) <725FAE01-1597-38C7-841D-D9D83358921E> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x9ce55000 - 0x9ceecff3 com.apple.securityfoundation (5.0 - 55116) <EB53CEF7-4836-39FD-B012-6BC122ED4CE9> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

 

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 24

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 2984

thread_create: 1

thread_set_state: 0

 

VM Region Summary:

ReadOnly portion of Libraries: Total=180.4M resident=52.2M(29%) swapped_out_or_unallocated=128.2M(71%)

Writable regions: Total=101.5M written=2776K(3%) resident=34.2M(34%) swapped_out=2048K(2%) unallocated=67.3M(66%)

 

REGION TYPE VIRTUAL

=========== =======

ATS (font support) 33.2M

ATS (font support) (reserved) 4K reserved VM address space (unallocated)

CG backing stores 12.5M

CG image 4K

CG raster data 2896K

CG shared images 3440K

CoreGraphics 8K

CoreImage 4K

CoreServices 6148K

MALLOC 24.6M

MALLOC guard page 48K

Memory tag=240 4K

Memory tag=242 12K

OpenCL 8K

Stack 66.5M

VM_ALLOCATE 16.2M

__CI_BITMAP 80K

__DATA 9244K

__DATA/__OBJC 172K

__IMAGE 528K

__IMPORT 12K

__LINKEDIT 42.9M

__OBJC 2776K

__OBJC/__DATA 4K

__PAGEZERO 4K

__RC_CAMERAS 244K

__TEXT 137.5M

__UNICODE 544K

mapped file 117.2M

shared memory 2100K

shared pmap 7328K

=========== =======

TOTAL 485.6M

TOTAL, minus reserved VM space 485.6M

 

Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 8 GB, SMC 1.42f4

Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.4.20)

Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi 2, AirPort, en1

Network Service: StrongVPN (L2TP), PPP (L2TP), ppp0

Serial ATA Device: WDC WD7500BPKT-00PK4T0, 750.16 GB

Serial ATA Device: MATSHITADVD-R UJ-868

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 3

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24100000 / 2

USB Device: FCR-HS219/1 Mobile Reader, 0x11b0 (ATECH FLASH TECHNOLOGY), 0x6148, 0x24140000 / 6

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x24110000 / 5

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24130000 / 4

USB Device: hub_device, 0x0409 (NEC Corporation), 0x005a, 0x24134000 / 9

USB Device: Bose USB Audio, 0x05a7 (Bose Corporation), 0x1020, 0x24133000 / 8

USB Device: composite_device, 0x0971 (GretagMacbeth AG), 0x2005, 0x24131000 / 7

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8217, 0x06110000 / 4

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

FireWire Device: Oxford ATA Device 00, Newer Technology, 800mbit_speed

FireWire Device: OEM ATA Device 00, NewerTech Voyager Q, 800mbit_speed

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Jessica from email support sent me another link for the program. Figured it was the same as the other two links I got yesterday from her and you but this time I installed differently. Quit out of everything and put the application in the trash. Restarted the Mac and installed the app followed by repairing permissions and a restart of Mac. Finally got it working!!!!!

I still cant get phone support. When I put in my code in the US support number it says that it's invalid. The code I got has numbers first followed by letters. What exactly should I be inputing to reach a human?

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