Express Scribe Pro 5.43 Hangs Trying to Play MOV Files

[fstarnaud]

Since upgrading to the paid version of Express Scribe Pro 5.43 after the end of the trial period, I am no longer able to view .MOV video files. The application hangs with "Non Responding" appearing in the window title. The only way to close this application is to kill it using the Task Manager. Now, when starting the application, the application always hangs, since it's trying to open the last file. Note that this file plays perfectly under Windows Media Player. This is on Windows 7 Pro SP1 x64. Anyone has this problem? Any workaround?

[krnotley]

If you don't want Scribe to keep trying to load the last file you asked it to, you have to move the file from its present location.

 

 

Is the file very large? When Scribe loads these, among other things it converts the audio into a kind of wav file, which can get quite large, and there may be a limit... perhaps a couple GB... which might account for its crashing. If it's possible to divide the mov file into 2 smaller files, and load one, transcribe it, delete it, and load the second, etc. Or, if you don't need the video, extract the audio (you can do this with Switch, but you need to get the Pro version.)

 

If you do divide it and there's something in the mov file causing ES to hang, you'll know pretty quickly, I should think. --KRN