pierrehl Posted November 23, 2005 Share Posted November 23, 2005 For quality control, I would like to record ongoing conversation after a sucessful call transfer. Ofcourse I will anounce the purpose of the recording and complied with all applicable regulations. I just can't see anywhere in IVM that I will able to do that. The best that I think I could do is for my operators to manually press a digit that would trigger a recording. Is it possible to do this automatically? Link to comment Share on other sites More sharing options...
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