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Express Scribe not playing RM files.


KamiTypes

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Hi, I have the free version of Express Scribe and work for an online transcription company. All of my files to date have been ra files, today I was given a "rush" job and couldn't do it because Express Scribe kept giving me an error:

 

Video Frame Index Generation Failed. Couldn't Load Video File.

 

It won't load the rm files. I have tried many different files and it won't work. The files do, however, load on Real Audio Player, but I had to give up the job because I couldn't use my foot pedals with Real Audio Player (and a 50 minute file with no pedals would be miserable).

 

I really need to get this fixed or I'll lose my job.

 

Thanks,

 

Kami

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  • 3 weeks later...

Hi, I have the free version of Express Scribe and work for an online transcription company. All of my files to date have been ra files, today I was given a "rush" job and couldn't do it because Express Scribe kept giving me an error:

 

Video Frame Index Generation Failed. Couldn't Load Video File.

 

It won't load the rm files. I have tried many different files and it won't work. The files do, however, load on Real Audio Player, but I had to give up the job because I couldn't use my foot pedals with Real Audio Player (and a 50 minute file with no pedals would be miserable).

 

I really need to get this fixed or I'll lose my job.

 

Thanks,

 

Kami

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