JasonTranter Posted October 4, 2011 Share Posted October 4, 2011 I have downloaded the free version to see if it works OK. My notebook PC has an internal Webcam and the software works OK. But when I switch to the external USB Webcam (Logitech) the software does not work. I can see the image on the screen in the normal preview, but if I click "Snapshot" or I record a video it is not actually saved - no warnings or errors, just no image or video. We have tried it on four computers with the same results. Am I missing something? Is this a "feature" of the trial mode? I don't feel like spending $40 to learn if the product works. Link to comment Share on other sites More sharing options...
Kirill Posted November 3, 2011 Share Posted November 3, 2011 This bug shows itself when a camera uses RGB mode. It is fixed in the latest beta release. You can try the beta version using the following link: http://www.nchsoftware.com/beta/debutsetup.exe Link to comment Share on other sites More sharing options...
JasonTranter Posted November 3, 2011 Author Share Posted November 3, 2011 This bug shows itself when a camera uses RGB mode. It is fixed in the latest beta release. You can try the beta version using the following link: http://www.nchsoftwa...debutsetup.exe. Thanks, however when I click on the link Firebox does not understand it; it literally tries to navigate to "http://www.nchsoftwa...debutsetup.exe". Can you provide the entire path? Thanks. Link to comment Share on other sites More sharing options...
Kirill Posted November 3, 2011 Share Posted November 3, 2011 Hyperlink above is fixed. Here is the entire path: http://www.nchsoftware.com/beta/debutsetup.exe Link to comment Share on other sites More sharing options...
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