akupfer Posted August 24, 2011 Share Posted August 24, 2011 Team, The company that I work for just purchased 250 FastFox Business Licenses and we are deploying the tool to the group. We want to leverage "shared shortcuts", however, a shared shortcut will, sometimes, need customization by each user. For example: "Hi, I'm John, from the xyz team and I'll take care of your case." "John" and "xyz" would be onetime customized words by each user. Therefore, it can't be shared the way it was originally created by the administrator. I thought about making each user to "save data" the shared shortcuts to a local file and then "reload data" the local file. Therefore, each user can edit the shortcuts. Any other ideas (less cumbersome)? Any new feature being developed on this matter? Best regards, Andre'. Link to comment Share on other sites More sharing options...
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