bradco Posted February 23, 2011 Share Posted February 23, 2011 RE: Express Dictate version 5.23. Support ticket: YQP-82914-478 I had to buy a new license this past February 10 when I moved to Windows 7 64 bit. Today is Feb 23 and it has not worked so far. The set up routine *will not accept* my typist's email address (which worked fine in previous old license). Keeps giving "Invalid Email Address." This is under Recipient Properties > Send Method > Email Properties. I have written tech support over 3 times. One tech wrote back to re-register --I've done this with no success. I've done what was asked, but now they do not respond. It appears that they charge money for support and they want a support payment now. I've been a long-time user (5 years) and I've never seen a situation where you buy a software which doesn't work, and they want more money for support! Are these possible causes: Question: 1) Is ED v 5.23 compatible with 64-bit Windows? I saw a note at the website that it is compatible with 32-bit machines. 2) Does my "user email" (from registration) need to match the "reply email" in the Email Properties set up? Thank you in advance: Brad Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now